2019年1月雅思口語(yǔ)Part2 3新題預(yù)測(cè)之范文和解題思路：一次投訴 a Complaint

隨著人們經(jīng)濟(jì)水平的提高，對(duì)于很多家庭來(lái)說(shuō)，留學(xué)不再是一個(gè)可望而不可及的事情，許多人都想要留學(xué)，那其中2019年1月雅思口語(yǔ)Part2&3新題預(yù)測(cè)之范文和解題思路：一次投訴 a Complaint？針對(duì)這個(gè)問(wèn)題，下面中國(guó)教育在線小編就來(lái)和大家分享一下。

Describe a complaint that you made and you were satisfied with the result

描述一下你對(duì)一次結(jié)果令你滿意的抱怨

【解題思路】

You should say:

When it happened

Who you complained to

What you complained about

And why were satisfied with the result

你應(yīng)該說(shuō):

當(dāng)它發(fā)生

你向誰(shuí)抱怨過(guò)

你抱怨什么

以及為什么對(duì)結(jié)果感到滿意

Part3

Is it necessary for companies to set up customer service?

What products or services do people in your country like to complain about?

Would you buy things in the shops which you have made complaints before?

Do yo think customer's complaints will improve products or services?

Are there any disadvantages to set up customer service?

公司有必要建立客戶服務(wù)嗎?

你們國(guó)家的人喜歡抱怨什么產(chǎn)品或服務(wù)?

你會(huì)在以前投訴過(guò)的商店里買(mǎi)東西嗎?

你認(rèn)為顧客的投訴會(huì)改善產(chǎn)品或服務(wù)嗎?

建立客戶服務(wù)有什么缺點(diǎn)嗎?

【口語(yǔ)范文】

The complaint I am going to tell youhappened a few months ago. Then I was inthe middle of a financial crisis. I had to cutmy budget on other aspects so that I couldafford the textbooks that teachers required me to buy. After reviewing my bills, found I had spent too much money on my cell phone. So I decided to degrade the package.

我要告訴你的抱怨發(fā)生在幾個(gè)月前。那時(shí)我正處于金融危機(jī)之中。我不得不削減其他方面的預(yù)算，這樣我才能買(mǎi)得起老師要求我買(mǎi)的課本。在檢查了我的賬單后，我發(fā)現(xiàn)我花了太多的錢(qián)在我的手機(jī)上。所以我決定降級(jí)這個(gè)包。

When I called the customer service of the operating company the representative said that I could upgrade my package any time I wanted, but if I wanted to degrade it, I had to wait until next year. It was totally absurd but no matter what i said the staff insisted that this was the regulation and there was no room for negotiation. I called several times. Every representative gave the same answer.

當(dāng)我給運(yùn)營(yíng)公司的客服打電話時(shí)，客服代表說(shuō)我可以在任何時(shí)候升級(jí)我的包，但是如果我想降級(jí)的話，我必須等到明年。這是完全荒謬的，但無(wú)論我說(shuō)什么，工作人員堅(jiān)持這是規(guī)定，沒(méi)有協(xié)商的余地。我打了幾次電話。每個(gè)代表的回答都一樣。

I was enraged. i went to the website of the ministry of Industry and Information Technology, which is a government body supervising all the mobile operating companies. I filled a form, explaining what happened in details and why I thought this was unfair. After I submitting it, the website said it would give me a reply in 7 working days.

我被激怒了。我去了工業(yè)和信息化部的網(wǎng)站，這是一個(gè)監(jiān)管所有移動(dòng)運(yùn)營(yíng)公司的政府機(jī)構(gòu)。我填了一張表格，詳細(xì)解釋了發(fā)生了什么，以及為什么我認(rèn)為這是不公平的。我提交后，網(wǎng)站說(shuō)會(huì)在7個(gè)工作日內(nèi)給我回復(fù)。

In fact, it did not take that long. On the second day the company s customer service called. He said he was the manager of the relevant department and was sorry about the inconvenience his colleagues had caused. The package of my number was degraded immediately. I was satisfied with his attitude and the result.

事實(shí)上，沒(méi)花那么長(zhǎng)時(shí)間。第二天，公司的客服打來(lái)電話。他說(shuō)他是相關(guān)部門(mén)的經(jīng)理，對(duì)同事們給他帶來(lái)的不便表示抱歉。我的電話立刻被退訂了。我對(duì)他的態(tài)度和結(jié)果很滿意。

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